BLOG LISTINGS
June 15, 2022
Necessary Evil Maintaining cardholder data security is one of the top priorities in a call center environment. It is...
June 1, 2022
Hard tokens are expensive and high maintenance. It is no secret that contact centers have exceptionally high churn,...
May 17, 2022
The Truth About Zero Trust Every industry has a term that is overused and often misused. In the security space, Zero...
May 9, 2022
As we’ve mentioned in the past, phones aren’t allowed in contact centers and hard tokens are too difficult to manage...
March 7, 2022
The Problem Implementation of PCI standards in the call center environment has continued to prove difficult, leaving...
February 9, 2022
In the era of COVID-19, the WAHA (Work At Home Agent) model has been implemented by call centers across the globe. Most...