BLOG LISTINGS
June 12, 2024
The PCI Security Standards Council (PCI SSC) has published an update to the Payment Card Industry Data Security...
June 10, 2024
In today's evolving security landscape, Business Process Outsourcing (BPO) contact centers face the critical task of...
May 28, 2024
Fraud and insider security threats are just the tip of the iceberg for Business Process Outsourcing (BPO)...
April 16, 2024
The wait is over; PCI 4 is officially here. As of March 31st, 3.2.1 has been retired, and anyone undergoing...
July 25, 2023
Agent identity in contact centers is in disarray. Despite the plethora of MFA providers to choose from, when it comes...
May 2, 2023
To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...