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Multi-Factor Authentication

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July 25, 2023

Keep One Time Passwords And Floating Desks With Twosense

Agent identity in contact centers is in disarray. Despite the plethora of MFA providers to choose from, when it comes...
May 2, 2023

Continuous MFA Is Helping Contact Centers Control Shrinkage

To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...
April 11, 2023

Understanding the PCI DSS v4.0 Timeline

In March 2022, the PCI Security Standards Council (PCI SSC) released version 4.0 of the PCI Data Security Standards...
March 6, 2023

PCI 4.0: MFA For Network Access

The pandemic pushed all businesses that could to a work-from-home model, and contact centers were no exception....
September 6, 2022

Twosense Gives BPOs An Edge In RFPs

If you're in the BPO industry, you already know security's importance to your business. It should be an integral part...
August 10, 2022

What MFA Is Best For Your Call Center?

Choosing the right fit for a contact center's MFA is easier said than done. When it comes to deciding which security...

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