BLOG LISTINGS
April 16, 2024
The wait is over; PCI 4 is officially here. As of March 31st, 3.2.1 has been retired, and anyone undergoing...
July 25, 2023
Agent identity in contact centers is in disarray. Despite the plethora of MFA providers to choose from, when it comes...
May 2, 2023
To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...
April 11, 2023
In March 2022, the PCI Security Standards Council (PCI SSC) released version 4.0 of the PCI Data Security Standards...
March 6, 2023
The pandemic pushed all businesses that could to a work-from-home model, and contact centers were no exception....
September 6, 2022
If you're in the BPO industry, you already know security's importance to your business. It should be an integral part...