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May 20, 2025

The Future of Authentication Is Automated—And It’s Already Here

Manual Authentication Can’t Keep Up Most contact centers still rely on traditional authentication systems to verify...
May 14, 2025

Phishing Can’t Fool Us

How Continuous Authentication Stops Phishing in Contact Centers Organizations worldwide are struggling to ward off...
May 7, 2025

Reducing Security Friction for Agents with Continuous Authentication

Security isn’t just about the strength of your controls; it’s about how those controls impact your people. When...
April 30, 2025

Eliminating Password Sharing in Contact Centers with Continuous Authentication

Password sharing is a common but risky practice in many organizations. When it comes to contact centers where agents...
April 23, 2025

Preventing Insider Fraud: A Continuous Approach

Insider threat has always been a risk in contact centers, driven by high turnover and aggressive hiring cycles. This...
April 9, 2025

How Continuous Authentication Improves Contact Center Security

Sophisticated cyber threats and changing work environments are placing contact centers all over the world at...

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