BLOG LISTINGS
August 17, 2023
When implementing multi-factor authentication for agent identity, BPOs have historically been in a challenging position...
July 25, 2023
Agent identity in contact centers is in disarray. Despite the plethora of MFA providers to choose from, when it comes...
July 5, 2023
The average breach takes 3-6 months of recon before an attacker makes their move. According to IBM, it takes an...
June 21, 2023
The principles of MFA are actually quite simple. In order to gain access to a network, an application, or a VPN, you...
June 14, 2023
The Limitations of Traditional MFA Most people are familiar with multi-factor authentication, whether from setting up a...
May 31, 2023
Complicit agents and insider fraud is something most contact centers refuse to acknowledge publicly, and it makes...