BLOG LISTINGS
February 29, 2024
Introduction As the impending arrival of PCI 4.0 draws nearer, the importance of readiness becomes increasingly...
January 8, 2024
BPO contact centers face an ever-increasing threat of phishing attacks against agents. In fact, according to IBM,...
August 17, 2023
When implementing multi-factor authentication for agent identity, BPOs have historically been in a challenging position...
July 25, 2023
Agent identity in contact centers is in disarray. Despite the plethora of MFA providers to choose from, when it comes...
July 5, 2023
The average breach takes 3-6 months of recon before an attacker makes their move. According to IBM, it takes an...
June 21, 2023
The principles of MFA are actually quite simple. In order to gain access to a network, an application, or a VPN, you...