BLOG LISTINGS
May 31, 2023
Complicit agents and insider fraud is something most contact centers refuse to acknowledge publicly, and it makes...
May 24, 2023
For any organization, helpdesk tickets are a pain. A necessary evil that often requires significant time and resources...
May 2, 2023
To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...
March 20, 2023
In contact centers, security is more important than ever before. Still, strict clean desk policies and the cost of hard...
February 14, 2023
Biometric technology has become increasingly versatile in application and is something that most of us use daily. From...
February 8, 2023
Multi-factor authentication is a foundational component of every well-rounded security posture. In March 2024, it will...