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January 31, 2023
We have all heard the saying that “security is everyone's job,” but should it be?
January 18, 2023
In 2022 more than 4,100 publicly disclosed data breaches occurred, with roughly 22 billion records being exposed. The...
January 11, 2023
Contact center security teams are fighting an uphill battle. When it comes to multi-factor authentication, they’re...
December 12, 2022
There was once a time when the idea of contact center agents working from home would cause one to laugh out loud,...
October 19, 2022
In 2021, the Contact Center as a Service market was valued at $4.18 billion. Today that number is approaching $4.87...
September 6, 2022
If you're in the BPO industry, you already know security's importance to your business. It should be an integral part...
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