BLOG LISTINGS
August 17, 2023
When implementing multi-factor authentication for agent identity, BPOs have historically been in a challenging position...
May 24, 2023
For any organization, helpdesk tickets are a pain. A necessary evil that often requires significant time and resources...
May 2, 2023
To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...
March 13, 2023
With PCI v4.0 making it clear that multi-factor authentication is mandatory for everyone and all network access, it is...
March 6, 2023
The pandemic pushed all businesses that could to a work-from-home model, and contact centers were no exception....
February 27, 2023
It has been a year since PCI DSS v4.0 was officially announced, and its implementation date is just around the corner....