Skip to content

Contact Centers

BLOG LISTINGS
February 12, 2024

Protel BPO Partners With Twosense To Enhance Contact Center Security

New York City — Twosense, a leading provider of behavioral multi-factor authentication (MFA) solutions, is pleased to...
February 7, 2024

Phones, Hard Tokens & Behavior: Navigating The Multi-Factor Authentication Choices for BPOs

Introduction Phishing Resistant Multi-factor authentication (MFA) is an important security tool that requires users to...
August 17, 2023

Simplify Identity Security for Work-at-Home Agents with Twosense

When implementing multi-factor authentication for agent identity, BPOs have historically been in a challenging position...
May 24, 2023

Eliminate Helpdesk Tickets With Continuous Authentication

For any organization, helpdesk tickets are a pain. A necessary evil that often requires significant time and resources...
May 2, 2023

Continuous MFA Is Helping Contact Centers Control Shrinkage

To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...
March 13, 2023

PCI 4.0: Required 15-Minute Timeouts

With PCI v4.0 making it clear that multi-factor authentication is mandatory for everyone and all network access, it is...

Sign Up for our Blog

We will never share your email address with third parties.