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Contact Centers

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March 12, 2024

NEARSOL Chooses Twosense over Hard Tokens to Transform Contact Center Identity Security and Compliance

New York City — Twosense, a leader in identity security and authentication for contact centers and BPOs, is pleased to...
February 12, 2024

Protel BPO Partners With Twosense To Enhance Contact Center Security

New York City — Twosense, a leading provider of behavioral multi-factor authentication (MFA) solutions, is pleased to...
February 7, 2024

Phones, Hard Tokens & Behavior: Navigating The Multi-Factor Authentication Choices for BPOs

Introduction Phishing Resistant Multi-factor authentication (MFA) is an important security tool that requires users to...
August 17, 2023

Simplify Identity Security for Work-at-Home Agents with Twosense

When implementing multi-factor authentication for agent identity, BPOs have historically been in a challenging position...
May 24, 2023

Eliminate Helpdesk Tickets With Continuous Authentication

For any organization, helpdesk tickets are a pain. A necessary evil that often requires significant time and resources...
May 2, 2023

Continuous MFA Is Helping Contact Centers Control Shrinkage

To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...

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