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Contact Centers

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August 17, 2023

Simplify Identity Security for Work-at-Home Agents with Twosense

When implementing multi-factor authentication for agent identity, BPOs have historically been in a challenging position...
May 24, 2023

Eliminate Helpdesk Tickets With Continuous Authentication

For any organization, helpdesk tickets are a pain. A necessary evil that often requires significant time and resources...
May 2, 2023

Continuous MFA Is Helping Contact Centers Control Shrinkage

To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...
March 13, 2023

PCI 4.0: Required 15-Minute Timeouts

With PCI v4.0 making it clear that multi-factor authentication is mandatory for everyone and all network access, it is...
March 6, 2023

PCI 4.0: MFA For Network Access

The pandemic pushed all businesses that could to a work-from-home model, and contact centers were no exception....
February 27, 2023

PCI 4.0: What You Need To Know About Requirement 8 & MFA In Contact Centers

It has been a year since PCI DSS v4.0 was officially announced, and its implementation date is just around the corner....

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