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BLOG LISTINGS
February 29, 2024

PCI 4.0 Here, And BPOs And Contact Centers Are Not Prepared

Introduction As the impending arrival of PCI 4.0 draws nearer, the importance of readiness becomes increasingly...
February 12, 2024

Protel BPO Partners With Twosense To Enhance Contact Center Security

New York City — Twosense, a leading provider of behavioral multi-factor authentication (MFA) solutions, is pleased to...
February 7, 2024

Phones, Hard Tokens & Behavior: Navigating The Multi-Factor Authentication Choices for BPOs

Introduction Phishing Resistant Multi-factor authentication (MFA) is an important security tool that requires users to...
August 17, 2023

Simplify Identity Security for Work-at-Home Agents with Twosense

When implementing multi-factor authentication for agent identity, BPOs have historically been in a challenging position...
May 31, 2023

Protect Your Contact Center From Work-At-Home Collusive Threats

Complicit agents and insider fraud is something most contact centers refuse to acknowledge publicly, and it makes...
January 18, 2023

Close More Security-Conscious BPO Customers With Continuous MFA

In 2022 more than 4,100 publicly disclosed data breaches occurred, with roughly 22 billion records being exposed. The...

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