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Compliance

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April 11, 2023

Understanding the PCI DSS v4.0 Timeline

In March 2022, the PCI Security Standards Council (PCI SSC) released version 4.0 of the PCI Data Security Standards...
March 20, 2023

PCI 4.0: 3-Month Password Rotations

In contact centers, security is more important than ever before. Still, strict clean desk policies and the cost of hard...
March 13, 2023

PCI 4.0: Required 15-Minute Timeouts

With PCI v4.0 making it clear that multi-factor authentication is mandatory for everyone and all network access, it is...
February 27, 2023

PCI 4.0: What You Need To Know About Requirement 8 & MFA In Contact Centers

It has been a year since PCI DSS v4.0 was officially announced, and its implementation date is just around the corner....
February 14, 2023

Biometric Authentication Is The Future of MFA In Contact Centers

Biometric technology has become increasingly versatile in application and is something that most of us use daily. From...
January 11, 2023

Agent Authentication Designed for Contact Centers

Contact center security teams are fighting an uphill battle. When it comes to multi-factor authentication, they’re...

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