Agent Identity

New York City — Twosense, a leading provider of behavioral multi-factor authentication (MFA) solutions, is pleased to...

The Limitations of Traditional MFA Most people are familiar with multi-factor authentication, whether from setting up a...

Complicit agents and insider fraud is something most contact centers refuse to acknowledge publicly, and it makes...

There was once a time when the idea of contact center agents working from home would cause one to laugh out loud,...