BLOG LISTINGS
May 2, 2023
To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...
March 13, 2023
With PCI v4.0 making it clear that multi-factor authentication is mandatory for everyone and all network access, it is...
March 6, 2023
The pandemic pushed all businesses that could to a work-from-home model, and contact centers were no exception....
February 27, 2023
It has been a year since PCI DSS v4.0 was officially announced, and its implementation date is just around the corner....
February 23, 2023
Cyberattacks are increasingly frequent and expensive (up to $4.4M in ‘22). Research shows that in almost all of these...
February 14, 2023
Biometric technology has become increasingly versatile in application and is something that most of us use daily. From...