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Contact Centers (2)

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June 15, 2022

If Audited Today, Would Your Security Measure Up To PCI DSS Requirements? 

Necessary Evil Maintaining cardholder data security is one of the top priorities in a call center environment. It is...
June 1, 2022

The Unspoken Cost of Hard Tokens in Call Centers

Hard tokens are expensive and high maintenance. It is no secret that contact centers have exceptionally high churn,...
May 17, 2022

Zero Trust In BPO Call Center Environments

The Truth About Zero Trust  Every industry has a term that is overused and often misused. In the security space, Zero...
May 9, 2022

Is Biometric MFA Ideal for Call Center Identity Security?

As we’ve mentioned in the past, phones aren’t allowed in contact centers and hard tokens are too difficult to manage...
March 7, 2022

Meet PCI DSS Requirements with Behavioral Biometrics

The Problem Implementation of PCI standards in the call center environment has continued to prove difficult, leaving...
February 9, 2022

Creating an Environment for WAHA Success

In the era of COVID-19, the WAHA (Work At Home Agent) model has been implemented by call centers across the globe. Most...

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