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May 24, 2023

Eliminate Helpdesk Tickets With Continuous Authentication

For any organization, helpdesk tickets are a pain. A necessary evil that often requires significant time and resources...
May 2, 2023

Continuous MFA Is Helping Contact Centers Control Shrinkage

To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...
April 11, 2023

Understanding the PCI DSS v4.0 Timeline

In March 2022, the PCI Security Standards Council (PCI SSC) released version 4.0 of the PCI Data Security Standards...
March 20, 2023

PCI 4.0: 3-Month Password Rotations

In contact centers, security is more important than ever before. Still, strict clean desk policies and the cost of hard...
March 13, 2023

PCI 4.0: Required 15-Minute Timeouts

With PCI v4.0 making it clear that multi-factor authentication is mandatory for everyone and all network access, it is...
March 6, 2023

PCI 4.0: MFA For Network Access

The pandemic pushed all businesses that could to a work-from-home model, and contact centers were no exception....

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