BLOG LISTINGS
July 5, 2023
The average breach takes 3-6 months of recon before an attacker makes their move. According to IBM, it takes an...
June 21, 2023
The principles of MFA are actually quite simple. In order to gain access to a network, an application, or a VPN, you...
June 14, 2023
The Limitations of Traditional MFA Most people are familiar with multi-factor authentication, whether from setting up a...
May 31, 2023
Complicit agents and insider fraud is something most contact centers refuse to acknowledge publicly, and it makes...
May 24, 2023
For any organization, helpdesk tickets are a pain. A necessary evil that often requires significant time and resources...
May 2, 2023
To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...