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February 7, 2024
Introduction Phishing Resistant Multi-factor authentication (MFA) is an important security tool that requires users to...
January 24, 2024
Selecting the optimal Multi-Factor Authentication (MFA) solution for your BPO contact center is a high-stakes decision....
January 8, 2024
BPO contact centers face an ever-increasing threat of phishing attacks against agents. In fact, according to IBM,...
December 18, 2023
In the rapidly evolving landscape of cybersecurity, the need for robust authentication measures is paramount. As BPOs &...
August 17, 2023
When implementing multi-factor authentication for agent identity, BPOs have historically been in a challenging position...
July 25, 2023
Agent identity in contact centers is in disarray. Despite the plethora of MFA providers to choose from, when it comes...