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June 14, 2023

The Future Of MFA Is Here And Its Continuous Multi-Factor Authentication

The Limitations of Traditional MFA Most people are familiar with multi-factor authentication, whether from setting up a...
May 31, 2023

Protect Your Contact Center From Work-At-Home Collusive Threats

Complicit agents and insider fraud is something most contact centers refuse to acknowledge publicly, and it makes...
May 24, 2023

Eliminate Helpdesk Tickets With Continuous Authentication

For any organization, helpdesk tickets are a pain. A necessary evil that often requires significant time and resources...
May 2, 2023

Continuous MFA Is Helping Contact Centers Control Shrinkage

To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...
April 11, 2023

Understanding the PCI DSS v4.0 Timeline

In March 2022, the PCI Security Standards Council (PCI SSC) released version 4.0 of the PCI Data Security Standards...
March 20, 2023

PCI 4.0: 3-Month Password Rotations

In contact centers, security is more important than ever before. Still, strict clean desk policies and the cost of hard...

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