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June 23, 2022

Continuous Multi-Factor Authentication: The Future of MFA

Most people are familiar with the term multi-factor authentication, whether it be from setting up a social media...
June 15, 2022

If Audited Today, Would Your Security Measure Up To PCI DSS Requirements? 

Necessary Evil Maintaining cardholder data security is one of the top priorities in a call center environment. It is...
June 1, 2022

The Unspoken Cost of Hard Tokens in Call Centers

Hard tokens are expensive and high maintenance. It is no secret that contact centers have exceptionally high churn,...
May 24, 2022

Twosense Featured in Contact Center Pipeline

Multi-factor authentication is paramount when it comes to maintaining PCI DSS compliance in the BPO contact center...
May 17, 2022

Zero Trust In BPO Call Center Environments

The Truth About Zero Trust  Every industry has a term that is overused and often misused. In the security space, Zero...
May 9, 2022

Is Biometric MFA Ideal for Call Center Identity Security?

As we’ve mentioned in the past, phones aren’t allowed in contact centers and hard tokens are too difficult to manage...

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