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Twosense
BLOG LISTINGS
May 31, 2023
Complicit agents and insider fraud is something most contact centers refuse to acknowledge publicly, and it makes...
May 24, 2023
For any organization, helpdesk tickets are a pain. A necessary evil that often requires significant time and resources...
May 2, 2023
To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...
April 11, 2023
In March 2022, the PCI Security Standards Council (PCI SSC) released version 4.0 of the PCI Data Security Standards...
March 20, 2023
In contact centers, security is more important than ever before. Still, strict clean desk policies and the cost of hard...
March 13, 2023
With PCI v4.0 making it clear that multi-factor authentication is mandatory for everyone and all network access, it is...