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May 24, 2022

Twosense Featured in Contact Center Pipeline

Multi-factor authentication is paramount when it comes to maintaining PCI DSS compliance in the BPO contact center...
May 17, 2022

Zero Trust In BPO Call Center Environments

The Truth About Zero Trust  Every industry has a term that is overused and often misused. In the security space, Zero...
May 9, 2022

Is Biometric MFA Ideal for Call Center Identity Security?

As we’ve mentioned in the past, phones aren’t allowed in contact centers and hard tokens are too difficult to manage...
April 28, 2022

Out With The Old, In With The New

The release of PCI DSS 4.0 ushers in a new and improved set of standards for protecting customer payment data. These...
April 18, 2022

Prompt Bombing MFA

As multi-factor authentication continues to be prioritized for security, evolving ways of bypassing MFA are born. ...
April 11, 2022

BREAKING: What You Need to Know About PCI DSS 4.0

In 2006, the Payment Card Industry Security Standard Council (PCI SSC) launched a set of requirements to ensure that...

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