BPO (2)

In 2022 more than 4,100 publicly disclosed data breaches occurred, with roughly 22 billion records being exposed. The...

If you're in the BPO industry, you already know security's importance to your business. It should be an integral part...

Compliance Plus While MFA has long been a recommendation by agencies for cyber insurance, many organizations are...

In the era of COVID-19, the WAHA (Work At Home Agent) model has been implemented by call centers across the globe. Most...

Secure call center facilities face a unique and pressing challenge: maintaining PCI compliance by implementing identity...