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June 15, 2022

If Audited Today, Would Your Security Measure Up To PCI DSS Requirements? 

Necessary Evil Maintaining cardholder data security is one of the top priorities in a call center environment. It is...
June 1, 2022

The Unspoken Cost of Hard Tokens in Call Centers

Hard tokens are expensive and high maintenance. It is no secret that contact centers have exceptionally high churn,...
May 24, 2022

Twosense Featured in Contact Center Pipeline

Multi-factor authentication is paramount when it comes to maintaining PCI DSS compliance in the BPO contact center...
May 17, 2022

Zero Trust In BPO Call Center Environments

The Truth About Zero Trust  Every industry has a term that is overused and often misused. In the security space, Zero...
April 28, 2022

Out With The Old, In With The New

The release of PCI DSS 4.0 ushers in a new and improved set of standards for protecting customer payment data. These...
April 18, 2022

Prompt Bombing MFA

As multi-factor authentication continues to be prioritized for security, evolving ways of bypassing MFA are born. ...

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