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Continuous Authentication (3)

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June 10, 2024

Choosing a BPO Contact Center MFA Solution Before Clients Choose For You

In today's evolving security landscape, Business Process Outsourcing (BPO) contact centers face the critical task of...
February 29, 2024

PCI 4.0 Here, And BPOs And Contact Centers Are Not Prepared

Introduction As the impending arrival of PCI 4.0 draws nearer, the importance of readiness becomes increasingly...
January 8, 2024

Phishing-Resistant Behavioral Multi-Factor Authentication For Contact Centers

BPO contact centers face an ever-increasing threat of phishing attacks against agents. In fact, according to IBM,...
August 17, 2023

Simplify Identity Security for Work-at-Home Agents with Twosense

When implementing multi-factor authentication for agent identity, BPOs have historically been in a challenging position...
July 25, 2023

Keep One Time Passwords And Floating Desks With Twosense

Agent identity in contact centers is in disarray. Despite the plethora of MFA providers to choose from, when it comes...
July 5, 2023

Phishing-Resistant Continuous MFA + 1-Minute Threat Detection

The average breach takes 3-6 months of recon before an attacker makes their move. According to IBM, it takes an...

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