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March 5, 2025

Adopting Continuous MFA for Seamless PCI Compliance

Managing compliance is a resource-intensive but essential part of security for organizations. For contact centers, PCI...
February 26, 2025

A Requirement 8 Checklist for Contact Centers

Compliance in contact centers is experiencing a significant shift. PCI 4 becomes mandatory, in full, on March 31, 2025....
February 19, 2025

Why March 31 is a Critical Date for Contact Centers

March 31—The Countdown to PCI 4 Future-Dated Requirements For contact centers, March 31 is not just a deadline—it’s the...
February 5, 2025

PCI 4 Password Rotations Pose a Challenge for Contact Centers and Their Clients

In contact centers, security is a constant balancing act. Strict clean desk policies make traditional authentication...
January 29, 2025

How PCI 4 Session Timeout Rules Will Impact Contact Center Workflows

Security friction in contact centers has skyrocketed with the rollout of new PCI 4 requirements—for organizations that...
January 22, 2025

PCI Requirement 8 and MFA For Network Access

The clock is ticking for contact centers. By the end of March 2025, PCI 4’s future-dated requirements will mandate that...

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