BLOG LISTINGS
May 2, 2023
To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...
March 20, 2023
In contact centers, security is more important than ever before. Still, strict clean desk policies and the cost of hard...
February 14, 2023
Biometric technology has become increasingly versatile in application and is something that most of us use daily. From...
February 8, 2023
Multi-factor authentication is a foundational component of every well-rounded security posture. In March 2024, it will...
January 31, 2023
We have all heard the saying that “security is everyone's job,” but should it be?
January 11, 2023
Contact center security teams are fighting an uphill battle. When it comes to multi-factor authentication, they’re...