BLOG LISTINGS
August 16, 2024
Clean desk policies are so standard in BPO contact centers that they are often considered a requirement–although...
June 10, 2024
In today's evolving security landscape, Business Process Outsourcing (BPO) contact centers face the critical task of...
February 29, 2024
Introduction As the impending arrival of PCI 4.0 draws nearer, the importance of readiness becomes increasingly...
January 8, 2024
BPO contact centers face an ever-increasing threat of phishing attacks against agents. In fact, according to IBM,...
August 17, 2023
When implementing multi-factor authentication for agent identity, BPOs have historically been in a challenging position...
July 25, 2023
Agent identity in contact centers is in disarray. Despite the plethora of MFA providers to choose from, when it comes...