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Protel BPO Partners With Twosense To Enhance Contact Center Security

New York City — Twosense, a leading provider of behavioral multi-factor authentication (MFA) solutions, is pleased to announce a strategic partnership with Protel BPO, a global contact center solutions provider. This collaboration will enable Protel BPO to strengthen its contact center security by implementing Twosense's innovative and phishing-resistant MFA technology.

Twosense's behavioral MFA solution offers continuous authentication without the need for additional hardware or user training. By collecting and analyzing behavioral data such as keystroke timing and mouse movements, Twosense creates unique user behavior profiles. These profiles are then used to verify identity and provide an extra layer of security against phishing attacks.

Kevin Herrera, the CEO of Protel BPO, emphasized the importance of this partnership, stating, "With the increasing complexity of cybersecurity threats in the contact center industry, it is essential for us to partner with innovative companies like Twosense. By implementing their behavioral multi-factor authentication solution, we are taking proactive steps to enhance our contact center security and protect the sensitive customer data we handle. This partnership reinforces our commitment to providing secure and efficient solutions for our clients."

Protel BPO, known for its commitment to delivering secure customer engagement solutions, recognizes the need to address evolving cybersecurity threats in the contact center industry. With this partnership, Protel BPO will be able to enhance its contact center security measures, ensuring the protection of sensitive customer data without compromising efficiency. Protel’s IT Manager said, “Our clients were amazed with Twosense. Even if our employee’s password were stolen, there is no way we would be at risk”.

Protel BPO's strict clean desk policies and the prohibitions on mobile phones have made it challenging to deploy traditional MFA solutions. Left with a choice between implementing hard tokens, which would introduce a huge amount of complexity and cost for the business, they sought out an alternative solution. Twosense's phishing-resistant MFA solution provides a robust and efficient alternative. 

Protel BPO's strict clean desk policies and the prohibitions on mobile phones have made it challenging to deploy traditional MFA solutions. However, Twosense's software-based approach eliminates these obstacles, enabling Protel BPO to achieve PCI compliance while maintaining a secure work environment.

"We are excited to partner with Protel BPO to bring the power of behavioral MFA to their contact center operations," said Dawud Gordon, CEO of Twosense. "By leveraging our innovative technology, Protel BPO can enhance their security posture and protect their valuable customer data from phishing attacks. Together, we are creating a more secure and efficient contact center environment."

With the increasing threat of phishing attacks in the contact center industry, Protel BPO recognizes the importance of implementing robust authentication measures. By adopting Twosense's behavioral MFA, Protel BPO can automate identity security and provide its clients with peace of mind knowing their data is protected.

For media inquiries or further information, please contact:

Isabeau Boody
Marketing Manager
Twosense
E: isabeau@twosense.ai

About Twosense:

Twosense is a leading provider of behavioral multi-factor authentication (MFA) solutions. Through its innovative technology, Twosense brings continuous authentication to organizations, eliminating the need for additional hardware or user training. By analyzing user behavior data, including keystroke timing and mouse movements, Twosense creates unique user behavior profiles, offering enhanced security and protection against phishing attacks. Reach out today for a free demo.

About Protel BPO:

Protel BPO is a nearshore,  Belizean BPO solutions provider that delivers customer engagement services to clients in the United States, Canada, and the UK.  With a focus on security and client satisfaction, Protel BPO offers tailored solutions to meet the unique needs of its clients in various industries. By partnering with industry-leading technology providers, Protel BPO ensures the highest level of security and customer satisfaction. For more information, visit www.protelbpo.com.

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