Skip to content

Twosense Featured in Contact Center Pipeline

Multi-factor authentication is paramount when it comes to maintaining PCI DSS compliance in the BPO contact center space. 

But what should organizations do when so many common multi-factor authentication solutions are unworkable in the call center environment?

The team at Twosense took the time to break it all down in an article for Contact Center Pipeline, and the truth is that biometric authentication is the only path forward!

To learn more read the entire article here.

More from the Blog

May 31, 2023

Protect Your Contact Center From Work-At-Home Collusive Threats

Complicit agents and insider fraud is something most contact centers refuse to acknowledge publicly, and it makes...
February 9, 2022

Creating an Environment for WAHA Success

In the era of COVID-19, the WAHA (Work At Home Agent) model has been implemented by call centers across the globe. Most...
March 25, 2022

In Defense of Okta and Sitel

On Monday, March 21, 2022, news broke that Okta was breached through one of their outsourcing partners, Sitel Group....

Sign Up for our Blog

We will never share your email address with third parties.