Multi-factor authentication is paramount when it comes to maintaining PCI DSS compliance in the BPO contact center space.
But what should organizations do when so many common multi-factor authentication solutions are unworkable in the call center environment?
The team at Twosense took the time to break it all down in an article for Contact Center Pipeline, and the truth is that biometric authentication is the only path forward!
To learn more read the entire article here.
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