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How High Is The Cost of Security Friction?

If 2021 taught us anything, it’s that the cost of security friction for organizations and their employees is far too high. As cybersecurity continues to rapidly evolve, companies are faced with critical decisions regarding the state of their security posture. Over the last year, Twosense has conducted hundreds of customer interviews with the sole purpose of solving the fundamental problems associated with multi-factor authentication. 

As the world continues to work from home as a result of the pandemic, businesses are faced with unique challenges. Hacking and breaches are at an all-time high, driving up the need for better, tighter security.  However, employee resignations are also at an all-time high. More than 40% of all employees were thinking about leaving their jobs at the beginning of 2021. As the year went on, workers quit in unprecedented numbers: from May to September alone, 20.2 million workers quit their jobs. Tighter security measures inevitably lead to worse employee experience, and security-driven friction is a large factor in overall employee satisfaction, leading to even more resignations.

When employees experience increased interruptions, this also leads to decreased productivity. Employees that are able to work uninterrupted see up to a 500% increase in productivity by attaining a state of “flow”. Time spent in a flow state, and the resulting productivity boost is a major contributor to job satisfaction.  In fact, research shows that time spent in a flow state is the best predictor of job satisfaction, beating out even the subjective meaningfulness of the work!

Check out the full whitepaper on The Cost of MFA Friction here.

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