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Continuous Multifactor Authentication

No phone, hard token, or webcam required.

Twosense continually monitors biometric behavior to provide zero-interruption MFA and take action any time the wrong user is behind the keyboard.

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Easily Add Behavioral MFA to Your Login Workflows

Twosense allows you to easily add continuous MFA to your login workflows, with no additional training or hardware required for your users. Users don't need to manually enroll, signup, or engage with Twosense.

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How You Type, Not What You Type

The Twosense Agent collects keystroke timing data but NEVER keystrokes themselves.

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How You Click, Not What You Click

Mouse movement can identify a user without information about what a user clicks. Twosense NEVER collects information about what websites a user visits.

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Twosense is Not Productivity Software

Information about employee inactivity is not recorded, only a list of authentication events and which were successful.

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Human Error in MFA Can Be Catastrophic

Multifactor Authentication is Useless if a User Accidentally Grants an Attacker Access

Some users accept malicious MFA requests out of habit. Attackers have persistently annoyed users into granting access. A user's phone can be stolen and used to authorize access to privileged information.

Take the user out of the loop with behavioral biometric MFA.

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Time is Money

With every MFA challenge taking at least 15 seconds, interrupting your employees can cost your organization.

NIST-standard 15 minute session timeouts can mean near-constant multi-factor challenges. Frequent interruptions mean lower employee performance. Each MFA challenge takes at least 15 seconds, which add up throughout the day. These delays are both expensive and increase customer wait times.

PCI Compliance can be almost impossible to achieve in secure contact centers.

Because customer PII is viewable by call center agents, PCI Compliance requires multifactor authentication.  NIST standards also call for 15 minute timeouts, which interrupt employees too frequently to be practical. 

Twosense is 100% software and can be easily deployed onto any Windows workstations or VDI infrastructure.

066 Security

No Phone Required

Mobile phones are not allowed in secure contact centers, which rules out most traditional MFA.

No Hard Tokens Required

Employee turnover makes the deployment and retrieval of hard tokens impractical and costly.

No Webcam Required

Webcams are either not allowed or not included in the hardware most contact centers use.

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"MFA is something everyone loves to hate, but it’s necessary and people get it,” he said. “With Twosense we are able to make that necessary evil a little less evil.”

- Taylor Higley, Director of Information Services, American Federation of Government Employees

Additional Resources

May 24, 2022

Twosense Featured in Contact Center Pipeline

Multi-factor authentication is paramount when it comes to maintaining PCI DSS compliance in the BPO contact center...
May 17, 2022

Zero Trust In BPO Call Center Environments

The Truth About Zero Trust  Every industry has a term that is overused and often misused. In the security space, Zero...
May 9, 2022

Is Biometric MFA Ideal for Call Center Identity Security?

As we’ve mentioned in the past, phones aren’t allowed in contact centers and hard tokens are too difficult to manage...