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Automating Authentication for the World's Leading BPOs and Contact Centers

Twosense uses how you type and move the mouse to authenticate your users automatically.

OUR CUSTOMERS
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User authentication should be continuous, phishing-resistant, and PCI-compliant. 

Behavioral MFA is not just a step forward; it's a leap into a secure and frictionless future.

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Reduction in phishing
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Confidence only authorized employees access systems
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Reduction in risk from stolen credentials
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Security friction and interruptions

“Twosense holds the key to addressing the challenges that we face in enterprise authentication, offering a solution that goes beyond the conventional, and helps addressing the complexity, cost and compliance in one package.”

- Ivan Milenkovic, Former CISO Webhelp 

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What Is Behavioral Multi-Factor Authentication?

Behavioral authentication is a form of multi-factor authentication (MFA) that verifies a user's identity based on unique aspects of their behavior, like how they type or move their mouse. It analyzes a user's natural patterns of interaction to build a profile that can recognize suspicious deviations.

Automated Authentication

Multi-factor authentication is useless if a user accidentally or intentionally grants an attacker access.

Some users accept malicious MFA requests out of habit. Attackers have persistently annoyed users into granting access. A user’s phone can be stolen or SIM-swapped and used to authorize access to privileged information.

Take the user out of the loop with Behavioral MFA.

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Phishing-Resistant MFA

Traditional multi-factor authentication (MFA) methods, such as OTP-based authentication, are proving inadequate in the face of sophisticated social engineering tactics. However, there is a path to achieving robust, efficient, and PCI-compliant identity security in contact centers with Behavioral MFA.

Twosense's one-of-a-kind approach provides BPO contact centers and their customers with a phishing-resistant solution. Behavioral MFA is 100% software, meaning no keys or codes can be compromised during a phishing attempt. 

PCI Compliance can be almost impossible to achieve in secure contact centers.

Contact centers need an identity security solution that is more versatile than traditional MFA. PCI v4.0 requires MFA, but achieving PCI compliance can be almost impossible in secure contact centers. With most contact centers adhering to strict clean desk policies, multi-factor authentication that relies on mobile phones or text messages is impossible to deploy, and hard tokens like YubiKeys are difficult and expensive to manage and scale.

Twosense is “something you are” that’s 100% software and can be easily deployed onto any Windows workstations or VDI infrastructure

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No Phone Required

Mobile phones are not allowed in secure contact centers, which rules out most traditional MFA.

No Hard Tokens Required

Employee turnover makes the deployment and retrieval of hard tokens impractical and costly.

No Webcam Required

Webcams are either not allowed or not included in the hardware most contact centers use.

Additional Resources

June 12, 2024

PCI v4.0.1: What You Need To Know

The PCI Security Standards Council (PCI SSC) has published an update to the Payment Card Industry Data Security...
June 10, 2024

Choosing a BPO Contact Center MFA Solution Before Clients Choose For You

In today's evolving security landscape, Business Process Outsourcing (BPO) contact centers face the critical task of...
May 28, 2024

The 5 Security Threats Facing BPO Contact Centers

Fraud and insider security threats are just the tip of the iceberg for Business Process Outsourcing (BPO)...