Skip to content

100% Phishing Prevention – Threats Blocked in Under 1 Minute

Generic Logos-6
1 Company Overview

A top 10 U.S. contact center serving high-profile clients was under constant threat from phishing. Despite training and traditional MFA, agents were still falling for credential-harvesting scams—putting sensitive customer data at risk. The security team needed a proactive solution that didn’t depend on human awareness.

2 Business Challenges

Phishing attacks bypass training and trick even well-meaning employees. Once an attacker captured valid credentials, they could easily access systems—especially if login events happened outside business hours. Traditional MFA didn’t prevent this, as it only protected the login—not the session.

3 The Solution

Twosense Continuous MFA monitored user behavior throughout the session. When phishing led to a login from an unauthorized actor, Twosense detected the mismatch instantly and blocked access. Unlike other tools, it didn’t wait for a report—it responded automatically within seconds of the attack.

4 Results
  • 100% Phishing Attack Prevention – Credential misuse stopped before damage was done.
  • Detection in Under 1 Minute – Real-time response to threats with no manual review.
  • No Agent Training or Action Required– Security enforced regardless of user awareness.
5 Future Expansion

The contact center is now expanding Twosense protection to remote access and admin accounts, reducing phishing risk even further. They’re also using behavioral data to improve threat intelligence and fine-tune incident response procedures.