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24/7 Identity Security – Real-Time Protection That Is Always On

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1 Company Overview

A leading outsourced contact center supporting sensitive customer interactions needed nonstop identity protection. With a globally distributed workforce operating around the clock, attackers had ample opportunities to strike outside business hours. Traditional methods couldn’t keep up with modern fraud techniques or offer real-time defense.

2 Business Challenges

Security teams couldn’t be everywhere, all the time. MFA only verified identity at login, leaving long gaps where insider threats or compromised sessions could go undetected. When attacks occurred outside of business hours, IT couldn’t respond fast enough. The BPO needed a solution that monitored identity continuously—without adding to IT overhead.

3 The Solution

Twosense provided always-on behavioral authentication that worked in the background 24/7. If credentials were compromised or behavior suddenly changed, access was blocked instantly—no need for manual intervention or after-hours staffing. The system enforced identity security at every moment, ensuring only authorized agents could stay logged in.

4 Results
  • Continuous, Real-Time Protection – Security enforced day and night without gaps.
  • Reduced fraud risk – Suspicious behavior was flagged and blocked instantly.
  • Zero additional IT overhead – Real-time detection without added staffing or tools.

 

5 Future Expansion

After seeing strong results, the BPO is now exploring how to expand Twosense across their environment. They plan to extend continuous authentication to more internal systems and remote access points, reducing reliance on traditional MFA entirely. They're also looking to strengthen phishing defenses by using behavioral data to detect credential misuse in real time.

On the compliance front, Twosense’s detailed authentication logs offer a faster, easier path to audit readiness—cutting down manual effort. With this next phase, the BPO is doubling down on a frictionless, scalable approach to identity security.