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Twosense Glossary

All the industry terms and phrases you need to know to stay up-to-date.

Latest blog posts

May 24, 2022

Twosense Featured in Contact Center Pipeline

Multi-factor authentication is paramount when it comes to maintaining PCI DSS compliance in the BPO contact center...
May 17, 2022

Zero Trust In BPO Call Center Environments

The Truth About Zero Trust  Every industry has a term that is overused and often misused. In the security space, Zero...
May 9, 2022

Is Biometric MFA Ideal for Call Center Identity Security?

As we’ve mentioned in the past, phones aren’t allowed in contact centers and hard tokens are too difficult to manage...