Twosense Glossary
All the industry terms and phrases you need to know to stay up-to-date.
Latest blog posts
May 31, 2023
Complicit agents and insider fraud is something most contact centers refuse to acknowledge publicly, and it makes...
May 24, 2023
For any organization, helpdesk tickets are a pain. A necessary evil that often requires significant time and resources...
May 2, 2023
To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...