Twosense Glossary
All the industry terms and phrases you need to know to stay up-to-date.
Latest blog posts
August 17, 2023
When implementing multi-factor authentication for agent identity, BPOs have historically been in a challenging position...
July 25, 2023
Agent identity in contact centers is in disarray. Despite the plethora of MFA providers to choose from, when it comes...
July 5, 2023
The average breach takes 3-6 months of recon before an attacker makes their move. According to IBM, it takes an...