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Twosense Glossary

All the industry terms and phrases you need to know to stay up-to-date.

Latest blog posts

May 31, 2023

Protect Your Contact Center From Work-At-Home Collusive Threats

Complicit agents and insider fraud is something most contact centers refuse to acknowledge publicly, and it makes...
May 24, 2023

Eliminate Helpdesk Tickets With Continuous Authentication

For any organization, helpdesk tickets are a pain. A necessary evil that often requires significant time and resources...
May 2, 2023

Continuous MFA Is Helping Contact Centers Control Shrinkage

To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...